Customer Operations Supervisor
Job no: 50013374
Work type: Full Time
Location: Brisbane - South, Brisbane
Join Visy Logistics and play a key role in leading safe, efficient and high‑performing warehouse operations.
- 12 month contract, join a market leader with the chance to make a real impact.
- Monday to Friday, 7am–3pm with an early Friday finish for better work–life balance.
- Free onsite parking so you can skip the stress and start your day smoothly.
The opportunity:
Visy Logistics, located in central Riverside West End, is seeking an experienced Operations Supervisor to lead a team of nine operational coordinators. In this hands-on leadership role, you’ll ensure people and equipment are utilised efficiently and that all distribution activities are performance safely, cost-effectively, and in line with customer service expectations. Strong financial acumen is essential to manager operational costs and identifying opportunities for continuous improvement.
Key responsibilities are, but not be limited to:
- Supervise, coach and motivate staff to meet KPIs and deliver high‑quality outcomes.
- Allocate labour and equipment effectively while meeting budget, schedule and SLA requirements.
- Drive process improvements, support SOP development and complete audits with timely reporting.
- Liaise closely with production, Customer Service, Yatala Warehouse and night‑shift teams.
- Oversee payroll, labour planning and equipment maintenance coordination.
- Champion safety, ensure timely incident reporting and implement corrective actions.
- Maintain accurate operational records to support invoicing and payroll.
- Build strong customer relationships and respond promptly to enquiries and service issues.
- Attend daily plant meetings and maintain operational readiness as required.
What you will bring to the team:
- Proven experience in a supervisor or management role within Warehousing or logistics.
- Strong customer service focus and the ability to balance commercial and operational priorities.
- Excellent communication, coaching, performance management and conflict‑resolution skills.
- Experience using KPIs to monitor, manage and optimise warehouse performance.
- Ability to identify service gaps and drive ongoing efficiency and process improvements.
- A collaborative leadership style that builds trust, motivation and team engagement.
What you will love:
- Work life Balance: Enjoy great hours to help you balance your professional and personal life.
- Career Growth: Career progression opportunities within Visy Logistics and the broader Visy network.
- Supportive Environment: Be part of a team that values safety, respect, and collaboration.
- Perks: Free onsite parking and canteen for convenient meals.
- Technology: Be part of a cutting‑edge, state‑of‑the‑art national logistics project.
About Visy Logistics:
At Visy Logistics, we don’t just move freight – we move industries forward. As part of one of Australia’s most sustainable and innovative businesses, we provide our people with the stability of a major employer and the opportunity to make a real impact every day. Offering a range of logistics services from warehousing, contract logistics, linehaul, intermodal transport, global freight forwarding and bulk logistics, we do logistics differently. Join a team that delivers reliable, safe and efficient transport solutions – backed by a national network and a strong commitment to our customers, communities and the planet.
Ready to hit the road with us? Apply now and start your journey toward a fulfilling career!
You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
These roles are only open to candidates currently residing in Australia with full working rights.
Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time
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