About the Opportunity
Reporting to the Team Leader - Customer Service & New Work, you’ll play a key role in managing customer orders, providing updates, and coordinating with production, dispatch, and sales teams to ensure smooth delivery and exceptional service.
This hands-on role is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys problem-solving, and takes pride in building strong relationships with customers and colleagues alike.
Key Responsibilities
- Provide timely and accurate order updates to key accounts, ensuring clear communication on order status and delivery schedules.
- Act as the main point of contact for customer order queries and coordinate resolution across Production, Dispatch, and Sales.
- Support onboarding new products through the New Work Department.
Prioritising artwork and tooling with suppliers to meet production schedules.
- Ensure accurate order specifications and documentation are captured.
- Coordinate cross-departmental input (production, sales, dispatch) for seamless product launch.
- Contribute to continuous improvement projects to enhance processes and customer satisfaction.
- Collaborate closely with internal teams to achieve delivery on-time, in-full (DIFOT) outcomes.
What You Will Bring to the Team
- Previous experience in customer service, order management, or administration (manufacturing environment preferred).
- Strong stakeholder management and communication skills.
- Exceptional attention to detail and organisational skills.
- Ability to prioritise tasks in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Outlook, Word).
- Experience in the packaging or printing industry will be highly regarded
What you’ll love when you join us:
- Access to a range of health, wealth, and lifestyle services and discounts.
- Employee Assistance Program (EAP) support.
- Opportunities for further training and career advancement within the company
About Visy
Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand.
We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.
Ready to make a difference? Apply now and be a key player in shaping our future!
You will be required to meet Visy’s employment criteria which will include a criminal history check.
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
These roles are only open to candidates currently residing in Australia with full working rights.
