Opportunities

Customer Service Representative – Linehaul

Fixed-term maternity leave contract

Role Details

Based at Essendon Fields and reporting to the Customer Service Manager – Linehaul, this is a fixed-term maternity leave contract opportunity. You'll play a critical role in delivering a consistent and reliable customer experience across our Linehaul network. Working closely with Operations, Allocations, Fleet teams and Key Account Managers, you'll provide service updates, manage customer enquiries, monitor freight movements and resolve operational issues to ensure customers remain informed every step of the journey.

What You’ll Do:

• Act as the primary point of contact for day-to-day customer enquiries and service requests.
• Provide proactive updates on ETAs, delays, disruptions, and service changes.
• Monitor load movements, delivery performance, and POD status across the network.
• Manage customer issues through to resolution, ensuring clear communication and ownership.
• Work closely with Operations, Allocations, Fleet teams, and carriers to coordinate service delivery.
• Maintain accurate customer information, site requirements, and compliance records.
• Prepare customer reports, service updates, and tracking information.
• Identify service risks early and escalate issues where required.
• Support after-hours handovers and ensure continuity of customer communication.
• Promote Visy's commitment to safety in all customer and operational interactions.

What You'll Bring: 

• Experience in customer service, logistics, transport, or supply chain operations.
• Strong communication and stakeholder management skills.
• A customer-focused mindset with a proactive approach to problem-solving.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Experience with transport management or tracking systems will be highly regarded.

What you’ll love when you join us:

Sustainability: Be part of a business committed to creating a more sustainable future.

Supportive Team Culture: Work alongside experienced professionals in a collaborative environment.

Career Growth: Access opportunities for development and progression across the Visy Group.

Innovation: Contribute to a business that is continuously improving and investing in technology and logistics solutions.

Safety First: Join an organisation committed to achieving Target Zero Harm.

About Visy Global Logistics 

At Visy Global Logistics, we are built to move more than goods. We move businesses, industries and communities forward. 

Our people deliver integrated logistics solutions across warehousing, contract logistics, road and rail transport, global freight forwarding and bulk logistics. Supported by Visy’s scale and connected network, we work together to solve challenges, create value for our customers and keep supply chains moving safely and responsibly. 

At Visy Global Logistics, you'll have the opportunity to help shape and grow a business, not just perform a role. Our people are trusted to make an impact, influence outcomes and contribute to the future direction of the organisation. Backed by one of Australia's largest privately owned companies, you'll enjoy the scale, stability and support of a global organisation while maintaining the autonomy, visibility and entrepreneurial mindset of a growing logistics business. 

Build your career with a team that is ready to move, grow and make a practical difference. Apply Now! 

You will be required to meet Visy’s employment criteria which will include a criminal history
check and pre-employment medical (including drug & alcohol ­testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

These roles are only open to candidates currently residing in Australia with full working rights.